May Your Coolness Cool Other Down
There are people who are prone to exploding in bouts of anger, going all out on whoever crosses their path. These people usually have certain problems and cannot control their emotions. Even though they should not be doing this, sometimes you will be facing them and be in a position of being a part of a collateral damage their anger leaves behind.
In such cases, staying cool is the right thing to do. Many times, your positive attitude can help other people cope with their anger better. The following pieces of advice may help.
Reduce Other People's Anger
Since anger is a temporary state, but is, nevertheless, very contagious, you must react to it with calmness. Thus, whenever someone explodes in anger, be there to respond with completely the opposite, calmness, serenity and understanding. Keep in mind the way you are supposed to react with and use positive reinforcement each time you are facing an angry individual.
Next, when facing an angry person, show him/her that you understand the way he/she is feeling. Do not judge this person. Rather, rationally, try to cool this person down and let him/her express the emotions causing the anger in the first place.
Of course, you are supposed to listen before reacting. Thus, be a good listener before analyzing the problem. Let the angry individual share his or her problems with you. Then, take some time to understand them and show that you care by helping this person.
Body language plays an important role. You should not be submissive, nor should you present yourself as dominant. Rather, be on the same level with the angry person. If he/she is sitting down, do the same. Also, if the person seems to be standing up, follow his/her lead. However, make sure you are safe, while not jeopardizing the other person as well. Make a friendly atmosphere, cooling things down. Still, if all else fails, have a plan B, leaving a place for you to escape. Also, wait until the person has let all of his/her anger out, before reacting to it.
Finally, react with your own feelings. Let the other person feel how he/she is making you and others feel. For example, say something like “Your anger is making me feel angry too, and this is not going anywhere” or “I am feeling upset right now, feeling scared because you lost your temper”. This will let other people know that they have gone too far, without misjudging you.